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susan_mccutcheon

Unable to submit a help/support ticket

susan_mccutcheon
Hobbyist
‎06-09-2022 10:43 AM
‎06-09-2022 10:43 AM

Unable to submit a help/support ticket

Hello, I am unable to submit a help ticket or contact support through chat. Can you check my access please?

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3 Replies
NinaRi
Veteran
‎06-09-2022 11:47 AM
‎06-09-2022 11:47 AM

Hello @susan_mccutcheon,

Thank you for reaching out in the PowerSchool Community! We sent you a private message. We will continue to follow up with you in the private access about your access levels.  Thank you!


Nina R.
Did your issue get solved? Please remember to give Kudos and/or select Accept As Solution on the helpful posts to thank the author and to help others find the solution.
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spikeharris3104
Trainee
‎08-17-2023 01:25 PM
In response to NinaRi
‎08-17-2023 01:25 PM

I am having the same issue. My PS salesperson said I needed to create a support ticket so she can expediate a training issue I am having. 

 

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CindyOp
Community Support Expert
Community Support Expert
‎08-17-2023 01:40 PM
In response to spikeharris3104
‎08-17-2023 01:40 PM

Hi @spikeharris3104 

 

Thank you for reaching out to the PowerSchool Community.

 

Since we strive to protect the privacy in the PowerSchool Community, I will follow up through a support case on your behalf to discuss further on this access issue.


Did your issue get resolved? Please remember to give Kudos and/or select Accept As Solution on helpful posts to thank the author and help others find the solution.

Cindy
PowerSchool Community Support
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