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susan_mccutcheon

Unable to submit a help/support ticket

susan_mccutcheon
PowerSchool Champion
PowerSchool Champion
‎06-09-2022 10:43 AM
‎06-09-2022 10:43 AM

Unable to submit a help/support ticket

Hello, I am unable to submit a help ticket or contact support through chat. Can you check my access please?

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3 Replies
NinaRi
Veteran
‎06-09-2022 11:47 AM
‎06-09-2022 11:47 AM

Hello @susan_mccutcheon,

Thank you for reaching out in the PowerSchool Community! We sent you a private message. We will continue to follow up with you in the private access about your access levels.  Thank you!


Nina R.
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spikeharris3104
Rookie
‎08-17-2023 01:25 PM
In response to NinaRi
‎08-17-2023 01:25 PM

I am having the same issue. My PS salesperson said I needed to create a support ticket so she can expediate a training issue I am having. 

 

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CindyOp
Community Support Expert
Community Support Expert
‎08-17-2023 01:40 PM
In response to spikeharris3104
‎08-17-2023 01:40 PM

Hi @spikeharris3104 

 

Thank you for reaching out to the PowerSchool Community.

 

Since we strive to protect the privacy in the PowerSchool Community, I will follow up through a support case on your behalf to discuss further on this access issue.


Did your issue get resolved? Please remember to give Kudos and/or select Accept As Solution on helpful posts to thank the author and help others find the solution.

Cindy
PowerSchool Community Support
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