Trouble with user account on PowerSource - trying to set up a new technical contact

[Midge]

I have created an account for a new person on PowerSource, because I need to make them a technical contact. They responded to the Activation yesterday and can log in, but the PowerSource Account Management screen still shows them as not Activated, so I can't designate them yet as a Technical Contact. Please assist.

[CindyOp]

Hi @Midge,

I am happy to help you with this. I will reach out through a case to collect private information.