Trouble logging in

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Trouble logging in

Try logging in to fill out application and won’t send an email to reset password
3 Replies
Community Support Expert
Community Support Expert

Hi @JSKile72 


Welcome to the PowerSchool Community!


We recommend following the steps below to reset your password: 


  • In the Menu section, click I forgot my Username or Password.
  • Then enter the email address associated with your candidate account.

Note, you will want to make sure you are entering the email that is associated with your account to receive a password reset link.  If you enter an alternate email, the system will not send the password reset email.  

Community Moderator

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I have tried this multiple times and still have not received the email. 


Hi @pbarton9968,


Can you confirm that the email is also not in your junk, spam, or trash folders? This way we can take a closer look into this issue for you. 

Nina R.
Did your issue get solved? Please remember to give Kudos and/or select Accept As Solution on the helpful posts to thank the author and to help others find the solution.