Ticket

[Shakira1]

I followed the steps below and still get the same message. I had access a few months ago but now it doesnt work. Please advise

• 1. Select your avatar, round image, at the top right corner of the page.
  2. Choose My Settings.
  3. In the Personal category, select Email Address.
  4. Enter your new email address.
  5. Verify your new email address using the link sent to your email.
  6. If you receive a message that your new email address is associated with another Community account, follow the steps in this article to request a password reset.

[NinaRi]

Hello @Shakira1,

Thank you for posting in the PowerSchool Community! Can you please clarify if you are trying to change your password or you don't have access to a certain resource or resources in the Community? This way we can take a closer look into this for you. 

[Shakira1]

Thanks for your quick response, I was trying to open up another ticket because ticket number 06070810 was closed out while i was on medical leave. Now I get the message that I dont have access. 

[NinaRi]

Hi @Shakira1,

I followed up with you on a different post in the Community about this issue. I will continue to follow up with you on that post.  Thank you.