Support down for ISD

[YasminM]

Hello, The Support link for True North Logic has been down for several days for Issaquah School District. I keep getting this message. Can you please advise? Thanks.

[NinaRi]

Hello @YasminM,

Thank you for reaching out in the PowerSchool Community!  The product team is aware of this issue and it appears, there's a new support tab for PowerSchool. 

We recommend working with the Technical Contacts at your school/district to assist you with accessing this Help Guide with more information on how to resolve this issue.   They will also be able to assist you with submitting a case to the support team for further assistance.   

[YasminM]

Hi Nina,

I was added as a Technical Support contact for my district but I still can not access the Help Guide you linked in your reply. We need to update the new Support tab for our district (Issaquah)

[NinaRi]

Hello @YasminM,

Thank you for your response. It can take up to 24 hours after you are added as a Technical Contact to access Community Resources. We will send you a private message on your access level to this resource.

[YasminM]

Yes 24 hours have passed since my permissions were updated.

[NinaRi]

Hi @YasminM,

Thank you for providing us with this information. We sent you a private message and created a case on you behalf. We will follow up with you in the case with your next steps. Thank you!