Help

Student Grades Not Loading

charles898caballero
New Member

Student Grades Not Loading

Hello!

 

One of our teachers is unable to view student grades in the system. Whenever they try to access the gradebook, an error message pops up that says: "Error retrieving grades. Please contact support with the following ID: 23a45b67-89c0-1234-5678-9d01bc23f8ff." The system administrator suggested refreshing the page and checking for any system outages. We’ve done both, but the problem persists. Other teachers can view the grades just fine. Any suggestions on how to resolve this issue for the affected teacher?

0 Replies