Session Timing Out on PowerTeacherPro

kaufman_s
Journeyman

Session Timing Out on PowerTeacherPro

I am trying to adjust term grades on PowerTeacher Pro. When I log onto PowerTeacher Pro I get the message:

 

"Your session has timed out. Please click to refresh your session."

 

I cannot get onto PowerTeacher Pro at all. I have tried refreshing the browser, clearing my cache, etc.

2 Replies
SAFFIYAT
Community Moderator
Community Moderator

Hi @kaufman_s

 

This can happen if one or more of the sections where the teacher is the lead teacher has the wrong TeacherId or SchoolID.

 

We recommend you check that all the Sections have the correct TeacherID and SchoolID and correct any IDs that are incorrect. 

Let us know in case of further queries.



Saffiya Tasneem
Community Moderator

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twinslow
Journeyman

This worked perfectly! Thank you!

--
Tracie Winslow
Data and Learning Systems Administrator
Lincoln Public Schools
Lincoln, Massachusetts