Report Card Commments not printing

ahuffaker
Journeyman

Report Card Commments not printing

I have a teacher who wrote comments in PowerTeacher, verified her grades, but they are not showing up on the report card and were not made historical when everything else was.  No other teacher at the grade level or at the school is having this problem.  Everything looks when I look through it, so I'm at a loss as to why just these comments are missing.  Any ideas?

 

9 Replies
SowmyaN
Expert

Hi @ahuffaker,

 

A common reason behind the comments not being visible would be that the comments may have been entered after the grades were stored. I recommend reaching out to a Designated Support Contact in your school district to request assistance with comments not being printed on report cards.



Sowmya Karmel
PowerSchool Community Moderator
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rriggs
Hobbyist

Same issue here. Except I AM the designated support contact and I have no idea what to do.

ParitoshT
Community Support Expert
Community Support Expert

Hi @rriggs,

 

This might be caused because of multiple possible reasons. Please ensure that you are entering the comments within the final traditional grade and not the standard grade. Also, please ensure that the students for whom comments are not populating must not be having multiple enrollment or grades for that course.

 

Please let me know if this helps.

 

ParitoshT
Community Moderator

 

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DanM3
PowerSchool Champion
PowerSchool Champion

@ahuffaker Make sure the teacher entered the comments in the correct term. We have both P1 and T1. P1 is the six week Progress Report and T1 is the final trimester grade. I usually have one or two teachers who enter the comments in the wrong term.  

 

Dan Morgan
Saint Mary's College High School - Berkeley, CA
PowerSchool Hosted - v 20.4.3 - 600 Students
PowerSchool User and Admin since 2000

rriggs
Hobbyist

I've checked and rechecked. All the advice you all have given has been solid and helped me learn for future issues so that greatly appreciated. Unfortunately she did everything correctly and still cannot get those Teachers comments on the report card to show.

 

I'm at wits end and it's pretty much to late. The report cards are going out to the parents as is and I've some disappointed staff.

JeffG9
PowerSchool Champion
PowerSchool Champion

@rriggsIf the transcript object on the object report is pulling the comments from the StoredGrades table, check the Historical Grades for a few of the students for that teacher and see if the comments are stored. If it's a case of the comments being entered after grades were stored, you can always store again just for that teacher's sections.

______________
Full Disclosure: I do not work for PowerSchool
rriggs
Hobbyist

There are comments in the historical grades.

rriggs
Hobbyist

Reshma
Community Support Expert
Community Support Expert

Hi @rriggs,

 

Thank you for confirming that.

 

If you have tried all the above suggestions and are still having the issue, we recommend contacting the PowerSchool SIS Support team who should be able to look into this further and troubleshoot the issue for you.  The Contact Support area in PowerSchool Community can ease your way in contacting the PowerSchool SIS Support team by creating a case or launching Chat Support.



Reshma
PowerSchool Community Support Expert

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If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!