Records Management

[lindseyparker]

When sending out our contracts, our employees are receiving an error message that the link is not working. Can you please tell me how to get this fixed?

[JyotishkaB]

Hi @lindseyparker  

For us to assist you further, would you please confirm which PowerSchool product you are referring to? Also, can you please share a screenshot of the error message or the link of the page they are trying to access?

[lindseyparker]

TalentEd

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[JyotishkaB]

Hi @lindseyparker

This is a known issue occurring in TalentEd that is causing some users to have issues logging into the system. I recommend that you first try clearing the cache and cookies on your browser or trying a separate browser to access the portal and check if that works.

If that does not work out, this could be due to the Error Code = 0, which had occurred intermittently in the past for many districts. In that case, you would need to inform this to the Designated Support Contact of your district who should be able to work with PowerSchool Support and have them troubleshoot to fix the error.