Recording not there-applicant tracking

[chavezjl]

I could not attend the office session and was sent email today for the recording, it says cannot access?

Here is the email message:

Dear Valued Customer,

Our webinar recordings are now available in PowerSchool Community. Since you registered for the Applicant Tracking Enterprise Office Hours on 'System Clean Up', you can find this recording below.

Hmm, it looks like you don't have access to this resource

[MuskanS]

Hi! @chavezjl 

I will be happy to review your access to the Applicant Tracking resources on the PowerSchool Community.  To protect the privacy of our users, I have followed up with you in a private message as we will be sharing district-specific data.

[manoela1234]

I am I am having the same issue. I would like to access previously recorded webinars.

[Reshma]

Hi @manoela1234,

Resources are accessible based on the role assigned by your school or district. This article will provide the most common reasons you may receive a message that you do not have access to a resource.

https://help.powerschool.com/t5/Getting-Started/Hmm-Looks-Like-You-Don-t-Have-Access-Error-Message/b...

I will be reaching out to you through a case to discuss your access further as we strive to protect the privacy of our members of the Community.

[molnaf0515]

I am unable to view the Applicant Tracking Enterprise Office Hour recordings even though I have registered for the webinar series and receive the emails with the recording links. I keep receiving the same error stated above. Could you please direct me in how to correct this error? Thank you!

[NinaRi]

Hello @molnaf0515,

Thank you for reaching out in the PowerSchool Community!  Can you please provide us with the direct link you are trying to access for Applicant Tracking Enterprise Office Hours.  This way we can take a closer look into this and work towards a resolution. Thank you!

[molnaf0515]

Here is the link that was provided via the PowerSchool email after the completion of the Applicant Tracking Enterprise office hours: https://help.powerschool.com/t5/Applicant-Tracking-Enterprise/Office-Hours-Employer-Changes-February...

[NinaRi]

Hello @molnaf0515,

Thank you for providing us with this information.  We created a case on your behalf and will continue to follow up with you in the case. Thank you!