Re: How to Launch Chat Support

jqueensbury
Apprentice

Re: How to Launch Chat Support

Comment on the article: How to Launch Chat Support

 

For some reason I am unable to launch chat support. I was able to do this a few weeks ago but now it says that I do not have access to the feature. Why?

1 Solution
BishalG
Community Support Expert
Community Support Expert

Hi @jqueensbury,

 

I have reached out to you via a Private Message to further discuss your access to the PowerSchool Community Launch Chat portal.

 

You can view your private messages inside the PowerSchool Community by selecting the envelope in the top right corner of any page in the Community to the right of your avatar. When a new message appears, you should see number one with a dark red circle on the envelope.



Bishal G.
PowerSchool Community Support Expert
Say Thanks by clicking the thumbs up icon in a post!
If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!

View solution in original post

6 Replies
SAFFIYAT
Community Support Expert
Community Support Expert

Hi, @jqueensbury,

 

Thank you for reaching out in the Community forum! 

 

To protect your privacy, I will follow up through a case to further discuss your access to the Chat Portal.

 

 

 

Saffiya Tasneem

Community Moderator.

 

Remember to give Kudos to suggestions that help you, If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

jqueensbury
Apprentice

Thank You

jqueensbury
Apprentice

STILL unable to launch chat. Now all of my clearly desginated technical contacts cannot launch chat. What is going on?

BishalG
Community Support Expert
Community Support Expert

Hi @jqueensbury,

 

I have reached out to you via a Private Message to further discuss your access to the PowerSchool Community Launch Chat portal.

 

You can view your private messages inside the PowerSchool Community by selecting the envelope in the top right corner of any page in the Community to the right of your avatar. When a new message appears, you should see number one with a dark red circle on the envelope.



Bishal G.
PowerSchool Community Support Expert
Say Thanks by clicking the thumbs up icon in a post!
If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!

View solution in original post

ssullivan
Trainee

I am having the same issue with not having access to the support chat. How do I gain access?

ParitoshT
Community Support Expert
Community Support Expert

Hi @ssullivan,

 

Thank you for posting your question in the Community.

 

I see that you had created your Community account recently and it take upto 24 hours for the access to get updated. I see that your Community access has been updated and you should now be able to launch a chat through Case Portal. Please let me know if you are still facing issues while accessing it.

 

ParitoshT

Community Moderator