Quick Lookup, student page, email teacher not set up

[Cindy68]

A secretary put in a ticket because when she is looking at a student record and clicks Quick Lookup she is unable to use the teachers name (email link) under courses to initiate an email message to the teacher. What can I tell her to help her get this working?

[THARRIS2406]

Now that I read this I just tried it. When I go to Quick Lookup and click on my teacher, my email page comes up. I doing this on my Mac. I'll try it on PC, but another window did open to email her. 

[Cindy68]

Thank you for replying. I think the teacher/secretary was using a personal device that had not set up an email account.

[THARRIS2406]

Ahhhh things never act like we won't on those devices. 🤣