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julihester

Problems logging into TEDK12 - Error 500

julihester
Rookie
‎05-12-2022 06:58 AM
‎05-12-2022 06:58 AM

Problems logging into TEDK12 - Error 500

I have a staff member that cannot sign into Talent ED.  We reset his password and tested his login and get the following error

 

julihester_0-1652363845234.png

We have tried several computers, several different browsers.  I can access my own account so I know it's working, but this staff member cannot.

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1 Reply
SAFFIYAT
Community Knowledge Manager
Community Knowledge Manager
‎05-13-2022 07:42 AM
‎05-13-2022 07:42 AM

Hi @julihester

 

We see that you have been working with the PowerSchool Support Team and a new set of credentials has been shared with you. Can you have the user try to sign in again using the credentials that are shared via case?

 

Please let us know if you are still facing any issues or need any further assistance.

 


 



Saffiya Tasneem
Community Moderator

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