PowerScheduler Engine Download Won't Open

acook99
Journeyman

PowerScheduler Engine Download Won't Open

I am in the process of setting up PowerScheduler and I am to the point where I have to do the Engine Download. When I do this on my Mac book I get this error message:

 

"PSSchedEngine.pkg" can't be opened because Apple cannot check it for malicious software. 

 

I have ran an update on my laptop and still receive this error message. 

11 Replies
ItsOnlyDoug
PowerSchool Champion
PowerSchool Champion

Have you tried going into your Mac's System Prefs > Security 

 

There may be a message there that says some thing like PSSchedEngine.pkg is not an approved application would you like to Open anyway.



Doug Skinner

District Instructional Data Officer
Gateway Regional School District


Did your issue get solved? Please remember to give Kudos and/or select Accept As Solution on the helpful posts to thank the author and to help others find the solution.


acook99
Journeyman

I tried this and don't see it on the list to approve at all. Any other suggestions?

HeatherWeist
PowerSchool Champion
PowerSchool Champion

@acook99   Just double checking...what Mac OS are you using? You can't be using anything higher than High Sierra.


Heather Weist, M.S.E
PowerSchool Specialist, Westside Community Schools, Omaha, NE (K-12, ~6000 students)

PowerSchool Mentor/Champion

PowerSchool Mentor of the Year 2021 Winner


Did your issue get solved? Please remember to give Kudos and/or select Accept As Solution on the helpful posts to thank the author and to help others find the solution. Thanks!

Mentors_badgeChampions_badge
acook99
Journeyman

My Mac made me download Big Sur last night when I was trying to get this to work. Is that higher than Mac OS?

HeatherWeist
PowerSchool Champion
PowerSchool Champion

@acook99 

 

Unfortunately, PowerSchool has not developed the Scheduler engine to run on 64-bit and Mac OS Catalina and Big Sur only run 64-bit. 

 

You will need to find a computer with an OS below Catalina. PowerSchool is aware of this issue and are suppose to be developing an updated 64-bit version of the engine. 


Heather Weist, M.S.E
PowerSchool Specialist, Westside Community Schools, Omaha, NE (K-12, ~6000 students)

PowerSchool Mentor/Champion

PowerSchool Mentor of the Year 2021 Winner


Did your issue get solved? Please remember to give Kudos and/or select Accept As Solution on the helpful posts to thank the author and to help others find the solution. Thanks!

Mentors_badgeChampions_badge
acook99
Journeyman

Thank you letting me know. 

HeatherWeist
PowerSchool Champion
PowerSchool Champion

@acook99 

 

Did your issue get solved? Please remember to give Kudos and/or select Accept As Solution on the helpful posts to thank the author and to help others find the solution.


Heather Weist, M.S.E
PowerSchool Specialist, Westside Community Schools, Omaha, NE (K-12, ~6000 students)

PowerSchool Mentor/Champion

PowerSchool Mentor of the Year 2021 Winner


Did your issue get solved? Please remember to give Kudos and/or select Accept As Solution on the helpful posts to thank the author and to help others find the solution. Thanks!

Mentors_badgeChampions_badge
Michael_SS
Hobbyist

Just unacceptable.  They've had plenty of time.  Still only a 32 bit program! 

 

I was told last year that it would be available Spring 2021.  Nope.  

 

Keep your new colors and stop working on other products.  Fix the SIS so that its usable.

 

Can anyone provide a timeframe?  Not that I'd trust it. 

 

NinaRi
Community Support Expert
Community Support Expert

Hi @Michael_SS ,

 

Thank you for posting in the PowerSchool Community!  We understand your frustration and apologize for any inconvenience this issue may have caused. The plan to upgrade into a 64 bit is currently in development, and we do not have a timeline for when this functionality will be released. We encourage you to continue to use the workaround of using an older Mac or Windows PC.  You can find out more about the compatible versions here

 

Also, here’s an informative thread with more details from our development team on their plan

to remove the dependency of the Schedule Engine and do everything, Build and Load, on the server itself. I hope this information helps!

 

Again, thank you for your continued patience while we work towards a resolution.


Nina R.
Did your issue get solved? Please remember to give Kudos and/or select Accept As Solution on the helpful posts to thank the author and to help others find the solution.
spawling
Hobbyist

Is there any update with the timeline of the release for the 64-bit for Mac users?

 

Thank you,

Stacey

KritiS
Community Support Expert
Community Support Expert

Hi @spawling

 

We recommend subscribing to the PowerSchool-SIS-Product-Updates to receive notifications on any further updates.



KritiS
Community Moderator

Remember to give Kudos to suggestions that help you!
If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!