Performance Matters Questions

[vvoiles]

I am trying to get support for issues with the Performance Matters App and attendance uploads via the QR Codes. I have encountered sizing issues with the Badges, day identification issues with the table tents, and participants receiving messages saying they are not registered for courses. 

I have not been able to create a direct ticket for support, as each time I try it tells me that I am not "allowed" to access that option. 

We have an account with PowerSchool-Schoology and Unified Talent, so I am in need of support for user issues outside of the community forum. 

Any support is appreciated! Thanks!

[NinaRi]

Hello @vvoiles,

Thank you for reaching out in the PowerSchool Community!  

Can you confirm if you continue to receive an error message when trying to access support?  We see that you have a support case open and the PowerSchool Support Team is investigating this issue for you. 

Please let us know and we can take a closer look into your access level to submit support cases.