Password link deactivated

scook32
Journeyman

Password link deactivated

Hello,

I am trying to apply for a position and when I hit the reset password link I keep getting a error message saying this link is deactivated. I am a external applicant, what do I need to do so I can get my password reset?
3 Replies
PS_AM1
Veteran

Hi @scook32,

 

Thank you for posting in the Community!  I understand you are having trouble resetting a password so you can apply for a position.  I recommend reaching out to the employer directly so you can get assistance with getting the password reset.  If you have additional questions, please let me know and I will be happy to help!



Angelam7
PowerSchool Community Moderator

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Prenfro
Trainee

The said employer that is posting the job is not helping with resetting password. I am being told to go thru you and I keep getting the link that the Password link is deactivated. How do we get that fixed so I can apply for a job with my local school district

MuskanS
Community Support Expert
Community Support Expert

Hi! @Prenfro 

 

The error about the deactivated link is due to your district IT blocking the link to go through.  It is very common to have external emails scanned for links and the protection software to access the links to check for safety.  I recommend reaching out to the IT  who should be able to 'white list' emails from the PowerSchool domain.  This would allow external emails to still have the one-time reset link available.


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!
Community Moderator