Password link deactivated

[scook32]

Hello,

I am trying to apply for a position and when I hit the reset password link I keep getting a error message saying this link is deactivated. I am a external applicant, what do I need to do so I can get my password reset?

[PS_AM1]

Hi @scook32,

Thank you for posting in the Community!  I understand you are having trouble resetting a password so you can apply for a position.  I recommend reaching out to the employer directly so you can get assistance with getting the password reset.  If you have additional questions, please let me know and I will be happy to help!

[Prenfro]

The said employer that is posting the job is not helping with resetting password. I am being told to go thru you and I keep getting the link that the Password link is deactivated. How do we get that fixed so I can apply for a job with my local school district

[MuskanS]

Hi! @Prenfro 

The error about the deactivated link is due to your district IT blocking the link to go through.  It is very common to have external emails scanned for links and the protection software to access the links to check for safety.  I recommend reaching out to the IT  who should be able to 'white list' emails from the PowerSchool domain.  This would allow external emails to still have the one-time reset link available.