We were cataloguing our books remotely over the past couple of years. Now the person who did the cataloguing has left our school. When we try to use CheckMARC services the option is greyed out and we can no longer access the database.
A. If this is a subscription issue, how do we reactivate the account?
B. If this is a technical issue with an IP address, how do we release the IP address of the former worker and reconnect it back to our in house system?
We recommend reaching out to the Technical Contact of your district who should be able to connect with the PowerSchool Support Team. The Support Team should be able to take a closer look at your setup, gather more information regarding your issue, rectify the reason if this is a subscription or firewall issue and assist you further with the troubleshooting steps.