Onboarding checklist not working

[OwenH]

We are trying to onboard our first applicants through TalentEd and the checklists we assigned are not showing up for the applicants to complete.  

Thank you,

Owen

[erinhawkins]

@OwenH 

Thanks for reaching out via the PowerSchool Community. It sounds like it might be a caching issue, so Erik Karlsson said he'd reach out to you directly to help.

You should be hearing from him shortly!

[ayazdanahmed]

We are experiencing the same, link isn't working, and when it is, the applicant can't see the assigned checklist. Can you please help us resolve asap? Thank you so much!

[NinaRi]

Hello @ayazdanahmed,

Thank you for reaching out in the PowerSchool Community! We see that you have a case open with the PowerSchool Support Team.  In this case, we recommend you continue to work with support since they have more detailed information and can review your data to determine the root cause. 

If you are not receiving updates in your case, please let us know. We will be more than happy to assist you!

[cynthiaringler]

 Our LEA is also experiencing the issue with the Onboarding piece- candidates are not receiving the checklist that is clicked. 

[KritiS]

Hi @cynthiaringler

You would need to have the email enabled for users to get the message.