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Not receiving references that were completed

klapira
Trainee

Not receiving references that were completed

When looking at some of our candidates references, we are not seeing that they have been returned, even though the person who filled out the reference form received confirmation that they were completed. This is happening to quite a few of our candidates. Could someone help me figure out what might be happening? 

3 Replies
SAFFIYAT
Community Knowledge Manager
Community Knowledge Manager

Hi @klapira

One of the possible reasons would be using a custom reference form. You must use the standard reference form to send references out and receive them back. 

We recommend reaching out to our Unified Talent Contact Support for troubleshooting this issue.



Saffiya Tasneem
Community Moderator

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MRSAURA
Journeyman

Hi, 

I used the standard reference form template but having the same problem.

JyotishkaB
Community Support Expert
Community Support Expert

Hi @MRSAURA

 

This is unexpected behavior. The support would need to have a look at your system setup and the applicant's information to investigate further and fix the issue. We recommend you submit a support ticket and work with our Support team by clicking on this link

 

 

Jyotishka B.
Community Moderator



Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!