I was identified as our district's Designated Support Contact. I received the email from PowerSchool and went through the steps to successfully login in. However, when I click Live Chat for support, I still get the message, "Hmm, it looks like you don't have access to this resource."
Certain resources in the Community are open for all users while other are limited to the users with roles such as Designated Support Contact. I recommend reviewing this article for more information.
I will reach out to you through a case to provide you further assistance with your Community access.
Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
Thank you. I am the Designated Support Contact and do not have access. What level of access do I need to be able to access the live help chat?
Thank you for your patience. I have reached out out to you on the case to discuss further on your Community access.