Live Chat Support - Still Denied

[mdamon]

I was identified as our district's Designated Support Contact.  I received the email from PowerSchool and went through the steps to successfully login in.  However, when I click Live Chat for support, I still get the message, "Hmm, it looks like you don't have access to this resource."

[ParitoshT]

Hi @mdamon,

Certain resources in the Community are open for all users while other are limited to the users with roles such as Designated Support Contact. I recommend reviewing this article for more information.

I will reach out to you through a case to provide you further assistance with your Community access.

ParitoshT

Community Moderator 

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[mdamon]

Thank you.  I am the Designated Support Contact and do not have access.  What level of access do I need to be able to access the live help chat?

[ParitoshT]

Hi @mdamon,

Thank you for your patience. I have reached out out to you on the case to discuss further on your Community access.

ParitoshT

Community Moderator