Issue deleting a document from a job application

syrshovelbum
Trainee

Issue deleting a document from a job application

I completed a job application by filling in the employment history fields, but I also attached my personal resume (CV), as it describes experience that the job application does not have categories for (i.e. internships, publications, etc..). However, now that I essentially have two resumes as part of my application, I cannot submit it without removing one of the two resumes. I would like to delete the attached resume/CV document, as I can submit that in an email to the HR personnel, but there is no way to delete an attachment. I can replace the cv/resume with another document, however, its still under the category of "optional resume" which I cannot change. I have less than 2 weeks to resolve this issue before I miss my opportunity to submit my JON application. This issue appears to be an ongoing problem with this product. Please help!

6 Replies
BByrd
Hobbyist

Re: Issue deleting a document from a job application

Have you submitted your application?  If so, ask your HR representative to reactivate your application.  Then you should be able to delete and add to your application.  Perhaps you could combine your CV and Resume into one document with the CV showing first. 

 

I normally add an option for Other Documents for applicants that have items that do not fit a specific area.  

 

If you have not submitted your application, then I do not know why you cannot make changes.  I hope this helps.

 

Brenda D. Byrd 

syrshovelbum
Trainee

Re: Issue deleting a document from a job application

I cannot submit my application until I delete my attached resume. There is no place or method to delete my resume. I have included a photo of the error message I get when I try to submit my application and the documents I've attached with no way of deleting them.

 

 

 

 

 

 

Community Moderator jamiem7
Community Moderator

Re: Issue deleting a document from a job application

Thank you for providing this information! 

You should be able to delete your resume if the application has not been submitted.  If you are experiencing difficulties, I recommend reaching out to the HR Department of the institution to review your application and assist in deleting the resume.  If further assistance is needed, the HR Department can work with the PowerSchool Support Team to review your resume to determine the root cause of any issues you are experiencing.



Jamie H.
PowerSchool Community Moderator
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tcd1087
Recruit

Re: Issue deleting a document from a job application

I am also looking to delete a document from my application, but there is absolutly no option to do this.  I uploaded a document under the wrong catagory, and now have it listed twice.  I do not want to submit until I can clean this up. 

How do you actually delete anything?

syrshovelbum
Trainee

Re: Issue deleting a document from a job application

I had to call this software company to assist me with my application. I was never able to delete my second resume, but they were able to successfully submit my application. It’s a shame that the software company tells you to talk to the HR manager for help with their software! It’s not like HR is an expert in software. Also, from my experience, HR can’t see your application until it’s submitted, however the software company can. I’d call customer service for support.
Community Support Expert MuskanS
Community Support Expert

Re: Issue deleting a document from a job application


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!Community Moderator