Issue deleting a document from a job application

[syrshovelbum]

I completed a job application by filling in the employment history fields, but I also attached my personal resume (CV), as it describes experience that the job application does not have categories for (i.e. internships, publications, etc..). However, now that I essentially have two resumes as part of my application, I cannot submit it without removing one of the two resumes. I would like to delete the attached resume/CV document, as I can submit that in an email to the HR personnel, but there is no way to delete an attachment. I can replace the cv/resume with another document, however, its still under the category of "optional resume" which I cannot change. I have less than 2 weeks to resolve this issue before I miss my opportunity to submit my JON application. This issue appears to be an ongoing problem with this product. Please help!

[BByrd]

Have you submitted your application?  If so, ask your HR representative to reactivate your application.  Then you should be able to delete and add to your application.  Perhaps you could combine your CV and Resume into one document with the CV showing first. 

I normally add an option for Other Documents for applicants that have items that do not fit a specific area.  

If you have not submitted your application, then I do not know why you cannot make changes.  I hope this helps.

Brenda D. Byrd 

[syrshovelbum]

I cannot submit my application until I delete my attached resume. There is no place or method to delete my resume. I have included a photo of the error message I get when I try to submit my application and the documents I've attached with no way of deleting them.

[jamiem7]

Thank you for providing this information! 

You should be able to delete your resume if the application has not been submitted.  If you are experiencing difficulties, I recommend reaching out to the HR Department of the institution to review your application and assist in deleting the resume.  If further assistance is needed, the HR Department can work with the PowerSchool Support Team to review your resume to determine the root cause of any issues you are experiencing.

[tcd1087]

I am also looking to delete a document from my application, but there is absolutly no option to do this.  I uploaded a document under the wrong catagory, and now have it listed twice.  I do not want to submit until I can clean this up. 

How do you actually delete anything?

[syrshovelbum]

I had to call this software company to assist me with my application. I was never able to delete my second resume, but they were able to successfully submit my application. It’s a shame that the software company tells you to talk to the HR manager for help with their software! It’s not like HR is an expert in software. Also, from my experience, HR can’t see your application until it’s submitted, however the software company can. I’d call customer service for support.

[MuskanS]

Hi @tcd1087,

Thank you for reaching out to Community for assistance!

I would be happy to help you with deleting a document from the application. If the application is for a k12 school district you should be able to delete an attachment by following the steps which are listed.

To remove an attachment click the checkbox to the right of the attachment. You can check multiple attachments and click the “Delete Checked” button to delete the checked attachments.
To update an attachment type click the attachment title in the Attachments list and change the title of the attachment as appropriate.
To change a document the attachment entry must be deleted as above and re-entered.

If you are applying to a higher education institution, we recommend connecting with the HR Department of the institution to assist with the deletion of an attachment.  The HR Department is better equipped to review your application and assist with this request.

Please let us know if this helps!

[AnneSchreiber]

Hello, I cannot delete a document from my application. I have not submitted the application yet. I have tried two different browsers, and on neither is there a button to the right of the document that I want to delete. Contacting HR at the school where I am applying will not help, as they are not software experts. Can someone please help me to do this simple function of deleting a document on my application? Thank you!  A.S.

[SowmyaN]

Hi @AnneSchreiber,

Thank you for reaching out for assistance through PowerSchool Community!

To assist further, would you please share the link to the portal you are accessing to fill the application?

[AnneSchreiber]

Hi,

Thanks for your response. I pasted in the URL but this message bounced back as it being invalid HTML. So I'm attaching a screen shot.

There's only a 'remove' button for the letters of recommendation, but not for the 'other' document (which is what I want to delete) and for the CV. See screenshot below.

Thanks for your help.

Anne

[kkinney]

I'm having the same issue. How can this be resolved?

[Reshma]

Hi @kkinney,

Have you tried contacting the HR Department of the institution to review your application? They should be knowing the necessities and help you further with resolving this issue. They can also contact PowerSchool Support team if required.

[AnneSchreiber]

Thanks. Let me try pasting in URL again (it bounced back last time):  https://cloviscc.peopleadmin.com/documents

[SowmyaN]

Hi @AnneSchreiber,

Thank you for sharing the link!

I recommend contacting the HR Department of the institution to review your application. HR will be able to help you according to your institution's requirements and procedures. If further assistance is needed, the HR Department will work with the PowerSchool Support Team to review the issues you are experiencing.

[yetifor]

I normally add an option for Other Documents for applicants that have items that do not fit a specific area.  

[yetifor]

 you could combine your CV and Resume into one document with the CV showing first.