Incident Type codes Error

eboothmos
Hobbyist

Incident Type codes Error

Hi, 

 

We're trying to set up incident management for our school, but we've run into a problem. We have incident types set up, but it doesn't seem to be working. We keep getting the error message "To add new incidents, you must have access to Incident Type codes." Does anyone know what we can do to get past this? 

 

Many thanks,

Emily

1 Solution
ScottS
Community Moderator
Community Moderator

Hi @eboothmos,

 

Thank you for posting your question in the PowerSchool Community!

 

This error is typically caused by the user who's creating the incident not having access to the incident type through their default group or a Role in the school that has a group attached to it. You can control what groups have access to incident types by performing the following steps:

 

  1. Log in to PowerSchool SIS
  2. Select any school or the District Office
  3. Navigate to Start Page > System (under Setup) > Groups (under Security)
  4. Select a group you'd like to modify access to the Incident types for
  5. In the Accessible Incident Types, check the checkbox for the incident types you'd like to vie access to (see the screen shot below)
  6. Click Submit

Incident_Types.PNG


Scott S.
PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

View solution in original post

5 Replies
ScottS
Community Moderator
Community Moderator

Hi @eboothmos,

 

Thank you for posting your question in the PowerSchool Community!

 

This error is typically caused by the user who's creating the incident not having access to the incident type through their default group or a Role in the school that has a group attached to it. You can control what groups have access to incident types by performing the following steps:

 

  1. Log in to PowerSchool SIS
  2. Select any school or the District Office
  3. Navigate to Start Page > System (under Setup) > Groups (under Security)
  4. Select a group you'd like to modify access to the Incident types for
  5. In the Accessible Incident Types, check the checkbox for the incident types you'd like to vie access to (see the screen shot below)
  6. Click Submit

Incident_Types.PNG


Scott S.
PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
Sanaa_Ababneh
Journeyman

Dear @ScottS,

 

I have the same issue, and i did what is suggested but still i can't see the Incident Types appearing in Create Detailed Incident.

Please advice

Sanaa_Ababneh
Journeyman

@ScottS 

 

CindyOp
Community Support Expert
Community Support Expert

Hi @Sanaa_Ababneh,

 

I am sorry that you are still not able to see the Incident types, I would like to look into this with you. Would you please provide a screenshot showing your setup for the group that you have access to when in Discipline?


Did your issue get resolved? Please remember to give Kudos and/or select Accept As Solution on helpful posts to thank the author and help others find the solution.

Cindy
PowerSchool Community Support
JeanieS
Hobbyist

I have a different issue. I am finally able to create an Incident. I created the first one, it took several minutes to finally so up in the Incidents. Then I created the second on and even overnight i still cannot find it. I created it as a quick and as a detailed. I'm sure it is something I'm missing. the process for this seems to be more complicated than it should be.

 

Assistance would be appreciated.