Incident Type codes Error

eboothmos
Journeyman

Incident Type codes Error

Hi, 

 

We're trying to set up incident management for our school, but we've run into a problem. We have incident types set up, but it doesn't seem to be working. We keep getting the error message "To add new incidents, you must have access to Incident Type codes." Does anyone know what we can do to get past this? 

 

Many thanks,

Emily

1 Solution

Accepted Solutions
Community Moderator ScottS
Community Moderator

Re: Incident Type codes Error

Hi @eboothmos,

 

Thank you for posting your question in the PowerSchool Community!

 

This error is typically caused by the user who's creating the incident not having access to the incident type through their default group or a Role in the school that has a group attached to it. You can control what groups have access to incident types by performing the following steps:

 

  1. Log in to PowerSchool SIS
  2. Select any school or the District Office
  3. Navigate to Start Page > System (under Setup) > Groups (under Security)
  4. Select a group you'd like to modify access to the Incident types for
  5. In the Accessible Incident Types, check the checkbox for the incident types you'd like to vie access to (see the screen shot below)
  6. Click Submit

Incident_Types.PNG


Scott S.
PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
1 Reply
Community Moderator ScottS
Community Moderator

Re: Incident Type codes Error

Hi @eboothmos,

 

Thank you for posting your question in the PowerSchool Community!

 

This error is typically caused by the user who's creating the incident not having access to the incident type through their default group or a Role in the school that has a group attached to it. You can control what groups have access to incident types by performing the following steps:

 

  1. Log in to PowerSchool SIS
  2. Select any school or the District Office
  3. Navigate to Start Page > System (under Setup) > Groups (under Security)
  4. Select a group you'd like to modify access to the Incident types for
  5. In the Accessible Incident Types, check the checkbox for the incident types you'd like to vie access to (see the screen shot below)
  6. Click Submit

Incident_Types.PNG


Scott S.
PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!