Hi,
We're trying to set up incident management for our school, but we've run into a problem. We have incident types set up, but it doesn't seem to be working. We keep getting the error message "To add new incidents, you must have access to Incident Type codes." Does anyone know what we can do to get past this?
Many thanks,
Emily
Solved! Go to Solution.
Hi @eboothmos,
Thank you for posting your question in the PowerSchool Community!
This error is typically caused by the user who's creating the incident not having access to the incident type through their default group or a Role in the school that has a group attached to it. You can control what groups have access to incident types by performing the following steps:
Hi @eboothmos,
Thank you for posting your question in the PowerSchool Community!
This error is typically caused by the user who's creating the incident not having access to the incident type through their default group or a Role in the school that has a group attached to it. You can control what groups have access to incident types by performing the following steps: