I have entered the info available to me in this students immuniz record. When I submit it states missing field. But in the cell I don't have options to enter a value. As a result, I can't get this to save. Ideas on how to proceed? Is this an admin permissions issue? I am a new school nurse. Thanks for the help!
Any time you make a change you need to fill in the box for 'Description Of Change * Use this field to record rationale for the changes being made.' at the bottom of the page.
Once you input a value in there then you can save your changes.
If you are receiving the error "An error occurred contact your system administrator" then one of the reasons would be that if you are trying to update more than one dose at the same time, possibly would cause a compliance issue and you would receive this error. We recommend saving one dose at a time for the vaccine.
Another reason would be a customization-created issue, we recommend you try disabling customization to see if this resolves the issue. You can disable customizations by navigating to Start Page > System > System Settings > Customization and turning customization off and then updating again.
If this does not help, we recommend reaching out to the PowerSchool Support Team, who would be able to take a closer look and help rectify the reason for this issue along with the troubleshooting steps.