Image doesn't show up (Urgent)

[syedashampa]

Hi, Image is not showing up for any of the parts of PowerSchool, one of the examples is Daily Bulletin. 

It shows the Image was uploaded successfully after that no image was displayed. 

Please check on the issue ASAP..

[ItsOnlyDoug]

Where are you uploading the file from and what format is it? 

[jsauerallegro]

 I see this is more than one year old, but I am experiencing the exact same problem.  Is there a fix I can apply?

[ItsOnlyDoug]

I never got a sufficient response to follow this one up, what is the exact issue you are having? What type of images are you trying to upload and where are you trying to upload them to.

Most times this can be traced back to improper format or EXIF data attached to the image. I'd recommend finding a program that will clear the EXIF data from the image. That usually clears up the problems for me. But, without more specific information it's hard to say.

[jsauerallegro]

My result looks exactly like the one above from the original post.  Same situation.  Trying to add an image to the daily bulletin.  Below are my series of steps and the result.  (BTW, I have no idea what "Most times this can be traced back to improper format or EXIF data attached to the image. I'd recommend finding a program that will clear the EXIF data from the image" means. 😊 Clicking the "add image" icon should be enough to add an image.)

When I click the image icon, my only option is to paste in a URL.  I have tried various URLs, but the result is the same.

1) Image shows what happens when I clcik the "add image" icon.  A URL is required.

2) Image shows an attempt to add the URL for a jpg file in Google drive.

3) Image shows an attempt to add a URL to a png file on a public website (veteran.com)

4) Result of both methods is no image in the daily bulletin.

Thanks!

[ItsOnlyDoug]

Sorry, I had object report in my head when I was replying. My guess is that it is getting hung up on the https where the img is looking for http...So you can try 2 things:

1: Try entering the URL without the s after http...So instead of something like this:

https://whatever.com/img/image.jpg   do http://whatever.com/img/image.jpg  

2: You could download the image to your device and upload it to the image folder in PS, then link it to that...So if you go into custom page management (/admin/customization/home.html ) then find the ADMIN/Pictures folder and upload the image you saved there you could then link the URL in the bulletin...It would be something like https://YOURPSSERVER.com/admin/pictures/YOURIMAGE.jpg then copy that link to your bulletin.

[jsauerallegro]

I tired both.  The "s" tip didn't work.  Unfortunately, while I'm an admin in my building, I'm not a district administator, so Custom Page Mgmt says my privledges are insufficient.  Whomp, whomp.

[KritiS]

Hi @jsauerallegro 

You need to have access to Custom Page Management so we recommend contacting your Administrator who should be able to enable page permissions for the required groups. 

[syedashampa]

In the whole PS account, all images are unable to display.

Before it was okay. If I am not mistaken, there are some upgrades that happened back in August and causes no image to be displaying.

Please arrange a call back ASAP so that issue can be rectified immediately.

[Reshma]

Hi @syedashampa,

We would need to take a closer look at the issue you are experiencing with images not loading to troubleshoot the cause.  Technical Contacts within your School District who should have the access to create a ticket with the PowerSchool Support team on urgent issues.  Please reach out to the Technical Contacts within your school district who should be able to assist you further by contacting PowerSchool Support.