Hmm, it looks like you don't have access to this resource

[mcginnj]

Can anyone grant me access to this?

https://help.powerschool.com/t5/PowerSchool-Insider-Screencast/ct-p/PowerSchoolInsider

[MuskanS · Accepted solution]

Hi! @mcginnj 

I'll be happy to look into your access level.  To assist you further, I have reached out to you through a support case.

[KateF3]

I am getting the same message.  How do I resolve this?

[NinaRi]

Hi @KateF3,

Thank you for posting in the PowerSchool Community!  We have created a case on your behalf. We will continue to follow up with you in the case about your access levels. 

[CrystalB13]

I am one of the SIS tech for my district and I am getting the message...

Hmm, it looks like you don't have access to this resource

How do I get my access changed?

[NinaRi]

Hi @CrystalB13,

Thank you for posting in the Community!  Can you please provide us with the link and name of the product/area you are trying to access? This way we can take a closer look at your access levels and provide you with your next steps. 

[CrystalB13]

https://help.powerschool.com/t5/PowerSchool-SIS-Known-Issues/SIF-Agent-3-3-10-Oracle-Errors/ta-p/298

[CrystalB13]

https://help.powerschool.com/t5/PowerSchool-SIS-Known-Issues/SIF-Agent-3-3-10-Oracle-Errors/ta-p/298

[lburton]

I am having the same issue. Can you help me resolve this?

[NinaRi]

Hi @CrystalB13, @lburton,

Thank you for reaching out in the PowerSchool Community!

We have created individual cases on your behalf about your level of community access. We will continue to follow up with you in the case.  Thank you both for your patience while we continue to work towards a resolution for this issue. 

[aamaral]

Hi I'm getting the same message when trying to access PowerSchool support chat. How can I gain access to this?

[NinaRi]

Hello @aamaral,

Thank you for reaching out in the PowerSchool Community!  We have created a case on your behalf.  We will follow up with you in the case about your access levels. Thank you. 

[aamaral]

I can get into Case Portal but not Launch Chat.

[NinaRi]

Hello @aamaral,

Thank you for providing us with this information. We have created a case on your behalf and will continue to follow up with you in the case. Thank you!

[bdressman]

I am not able to access this resource.  Can someone please allow me access?

67881 - PowerSchool SIF Agent New Year Rollover Guide

Thanks!!

Brad

[SAFFIYAT]

Hi @bdressman ,

Thank you for reaching out to the PowerSchool Community for assistance!

The link you are trying to access is no longer available.  We have updated the information and recommend reviewing the document here- New Year Rollover (powerschool.com). If you continue to face issues while accessing, please feel free to reach out to us!

[cposner]

Hello, I'm getting the same message.  Please open a support ticket for me, I need to discuss an upgrade of our server with support.

[NinaRi]

Hi @cposner,

Thank you for reaching out in the PowerSchool Community! We have created a case on your behalf and will continue to follow up with you in the case about your access to submit support cases. 

[wkirkwood]

I get the same message - I can't access this video

[KritiS]

Hi @wkirkwood 

Thank you for reaching out in the PowerSchool Community! 

Resources are accessible based on the role assigned by your school or district.  This article will provide the most common reasons you may receive a message that you do not have access to a resource. To assist you further, I will reach out you via the case and will continue to follow up with you about your access levels.