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Failed to upload trax files

Willa678
Journeyman

Failed to upload trax files

Hey there Im new to powerschool and from BC offshore school in China . I failed to send trax files. Each time I upload all three files it says :"XAM file contains invalid transaction id" .Tried so many time ,it still dont work for me .Does anyone know how to set it up?

Thanks for any advice!
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3 Replies
KritiS
Community Support Expert
Community Support Expert

Hi @Willa678

 

Since, this error is not being presented in a PowerSchool platform, we recommend reaching out to the Technical Contact of your district who should be able to assist you further to fix this error.



KritiS
Community Moderator

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Willa678
Journeyman

Could you send me the Email or Phone Number of Technical Contact of my district?

 

Thank you .

ParitoshT
Community Support Expert
Community Support Expert

Hi @Willa678,

 

I recommend reaching out to the administrators in your school district who can connect you with your Technical Contacts and can create a support case on your behalf with the PowerSchool SIS support team. In order to troubleshoot this issue further we will have to take a closer at your setup and will require access to your site. To protect your data privacy, I recommend continuing to work with the administrators and the technical contacts in your school district.

 

ParitoshT

Community Moderator