Since the beginning of the school year, I have been getting daily emails from PowerSchool. These are the types of email that include:
Suddenly, on March 24th, I stopped receiving them. I have not made any changes to any of the PowerSchool settings. I emailed the principal and the instructional coach at the school, asking them why I was no longer receiving them.
The principal promptly responded: "I do not know, but we will look into this."
The instructional coach promptly responded: "We have not changed anything on our end here..."
The next day, I started receiving them. Six days later, I stopped receiving these emails again.
I am a non-custodial parent. My ex-wife is the primary custodial parent. Could my ex-wife be disabling these email notifications?
Below is a screenshot of my PowerSchool email notification screen. I have not made any changes to these settings since the 1st day of school.
Hello@dadofthree,
Thank you for reaching out in the PowerSchool Community! Can you confirm that the emails are not being sent to your spam/junk folders? If there are no emails being delivered to your primary email or spam/junk folders, we suggest working with the administration at your child's school. This way the can submit a PowerSchool Support Case on your behalf for further investigation. The support team will be able to review your settings to determine if anything was disabled at a certain time.
Please let us know if you have any more questions. We will be more than happy to assist you!
The issue has not been resolved yet. I will attempt to contact the administration of my child's school to submit a PowerSchool Support Case on my behalf for further investigation.