Email Notifications suddenly stopped

[dadofthree]

Since the beginning of the school year, I have been getting daily emails from PowerSchool.  These are the types of email that include:

1. Current Grades and Attendance Summary
2. Current Grades
3. A detailed list of all my student's classes [date due, assignment, category, score and comments]

Suddenly, on March 24th, I stopped receiving them.  I have not made any changes to any of the PowerSchool settings.  I emailed the principal and the instructional coach at the school, asking them why I was no longer receiving them. 

The principal promptly responded: "I do not know, but we will look into this."  

The instructional coach promptly responded: "We have not changed anything on our end here..." 

The next day, I started receiving them.  Six days later, I stopped receiving these emails again.  

I am a non-custodial parent.  My ex-wife is the primary custodial parent.  Could my ex-wife be disabling these email notifications?

Below is a screenshot of my PowerSchool email notification screen.  I have not made any changes to these settings since the 1st day of school.  

[NinaRi]

Hello@dadofthree,

Thank you for reaching out in the PowerSchool Community!  Can you confirm that the emails are not being sent to your spam/junk folders?  If there are no emails being delivered to your primary email or spam/junk folders, we suggest working with the administration at your child's school.  This way the can submit a PowerSchool Support Case on your behalf for further investigation.  The support team will be able to review your settings to determine if anything was disabled at a certain time.

Please let us know if you have any more questions.  We will be more than happy to assist you! 

[dadofthree]

The issue has not been resolved yet.  I will attempt to contact the administration of my child's school to submit a PowerSchool Support Case on my behalf for further investigation.