Dropped classes - PowerSchool SIS

[adelucenay]

For our 8th graders, we double book our 5th hour class, which is their advisory (or homeroom). One class is the actual class they go to and the other is the PCC teacher as she facilitates that class online. Lately when we change a class in a student's schedule (not their advisory) the advisory class drops. Not the PCC advisory class but their actual in-person class drops. We cannot find a reason why this happens or how it even happens. Is there something we are checking or not checking that is causing this is happen?

[jasonbengs]

Do you happen to have dependent sections setup?  When you enroll in a section it will auto enroll in other sections.  Wondering if it is also dropping those linked sections.  

[adelucenay]

They are independent. I mass enroll them in the PCC advisory section about a week or 2 into the school year. Their actual advisory class they go to has already been in their schedule. 

[KritiS]

Hi @adelucenay

In order to protect your privacy and avoid sharing of any Personal Identifiable Information (PII) data in the Community, we recommend reaching out to the Technical Support Contact of your district who should be able to connect with the PowerSchool Support Team on your behalf. The Support Team would be able to take a closer look at the classes and help rectify the reason for this issue along with the troubleshooting steps.