Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
jburr1

Disappearing Cursor

jburr1
Journeyman
‎09-12-2023 11:58 AM
‎09-12-2023 11:58 AM

Disappearing Cursor

Ok, so I know this is probably a trivial matter for some, but it has caused me to have to slow down.

 

When I create an assignment, it used to have a cursor automatically in the assignment title and I could immediately start typing. Now, the cursor disappears, and I have to manually click in the title box. Is this happening to everyone? I have tried Chrome and Edge.

 

Thanks

7 Replies
KritiS
Community Support Expert
Community Support Expert
‎09-21-2023 08:41 AM
‎09-21-2023 08:41 AM

Hi @jburr1 

 

For us to assist you further, would you please confirm the PowerSchool Product you are referring while facing this issue?



KritiS
Community Moderator

Remember to give Kudos to suggestions that help you!
If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!
0 Kudos
jburr1
Journeyman
‎09-22-2023 12:10 AM
In response to KritiS
‎09-22-2023 12:10 AM

Schoology
0 Kudos
Reshma
Community Support Expert
Community Support Expert
‎10-02-2023 11:20 AM
‎10-02-2023 11:20 AM

Hi @jburr1,

 

Are you still facing this issue? Have you tried in incognito and used a different network to see if the issue is still occurring?



Reshma
PowerSchool Community Support Expert

Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
0 Kudos
jburr1
Journeyman
‎10-03-2023 06:10 AM
In response to Reshma
‎10-03-2023 06:10 AM

Yes, it is still occurring. I have tried Chrome and Edge. I have done it on different computers and different internet networks. The cursor still disappears when I create an assignment in schoology and I have to click into the Name box.

 

Joanna Burr

JyotishkaB
Community Support Expert
Community Support Expert
‎10-19-2023 01:46 PM
In response to jburr1
‎10-19-2023 01:46 PM

Hi @jburr1 

 

Our support team would need to look into your system to determine the cause of this unexpected behavior. We recommend reaching out to the Contact Support of your district who should be able to work with the PowerSchool support team through a case.

 

 

Jyotishka B.
Community Moderator



Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

0 Kudos
brad4d2
Trainee
‎11-20-2023 05:05 AM
‎11-20-2023 05:05 AM

This is happening with a few of our teachers as well.  They have tried using both Chrome and Edge.  For us, the issue appears mostly in the Updates section.  I have not been able to replicate it on my computer, but several staff members deal with this daily.

 

0 Kudos
ParitoshT
Community Support Expert
Community Support Expert
‎12-14-2023 05:26 AM
In response to brad4d2
‎12-14-2023 05:26 AM

Hi @brad4d2,

 

Have your teachers tried to clear their browsing data (cache and cookies) or tried to replicate this in an incognito window? Are they still facing this issue on their end? If so then we would need to take a closer look at their setup and this might require an effort from the support/dev team to troubleshoot this further.

 

I recommend reaching out to the Schoology team through a support case. This article will walk you through the process of submitting a support case.

 

ParitoshT

Community Moderator 

0 Kudos
Related Discussions & Articles