Delete Account

[SamanthaDorn]

How do I delete my account? It was created in error. 

[Reshma]

Hi @SamanthaDorn,

Thank you for reaching out to us through PowerSchool Community.

To assist you further with deleting your PowerSchool Community account, I will reach out to you through a case as we do not encourage sharing PII data in Community as this is a public platform.

[avasapollo]

Please delete this account. Created in error. Attempting to get support for a CIVICLIVE site. 

[CindyOp]

Hi @avasapollo 

I understand you are looking for support for CivicLive. Are you referring to SchoolMessenger CivicLive?

This is the PowerSchool Community and your account will provide you access to a community forum with other SchoolMessenger customers as well as Knowledgebase have access to CivicLive Knowledgebase articles as they are published.

To access PowerSchool for SchoolMessenger Live, please see the below features.

How to Contact Support for SchoolMessenger products  

We have shifted away from using email as an option for creating cases and providing the following options to engage Support.  

Case Form: Our web case form will allow you to share essential details when creating a case.  The communication will be through email once the case is created.  

Live Chat: Connect directly with our Support team for immediate assistance through our Live Chat feature between 5 am-5 pm PT. You will instantly have access to the chat transcript after each chat session.  

Phone Support: Support via phone will be available for School Messenger Customers calling (800) 920-3897 between 5 am –5 pm PT. 

[Community Member]

Please delete this account, too. It was created in error. 

[KritiS]

Hi @Community Member 

To assist you further with deleting your PowerSchool Community account, I will reach out to you through a case.

[Community Member]

Hi, KristiS. I created two accounts that I need assistance in deleting and closing out. This current one and another. I was created incorrectly. Thank you. 

[Reshma]

Hi @Community Member,

To provide you with assistance regarding the deletion of your PowerSchool Community account, I will contact you through a case. We refrain from soliciting PII data on the Community platform, as it is a public forum.

[Community Member]

Don't need this account. I would like it to be deleted. 

[KritiS]

Hi @Community Member 

Thank you for reaching out to the PowerSchool Community!  

We created a case on your behalf.  We will continue to follow up with you via your case.  Thank you!