Hi @nvkoenig,
I recommend reaching out directly to the Schoology Support Contacts in your school district or the administrators that you can get in touch with as they will need to take a closer look at their authentication setup for the parent accounts and they might have to look into the user permissions as well. They should be in a better position to assist you further with this otherwise they can create a support ticket with the Schoology team on your behalf.
I recommend reviewing this article that might help you.
ParitoshT
Community Moderator
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