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Cannot validate authentication state error

nvkoenig
New Member

Cannot validate authentication state error

I have a Schoology account with my son's school (I just verified it's active) but cannot sign in on any device due to an authentication error. Please let me know if this is a problem through Power school or with my SSO
1 Reply
ParitoshT
Community Support Expert
Community Support Expert

Hi @nvkoenig,

 

I recommend reaching out directly to the Schoology Support Contacts in your school district or the administrators that you can get in touch with as they will need to take a closer look at their authentication setup for the parent accounts and they might have to look into the user permissions as well. They should be in a better position to assist you further with this otherwise they can create a support ticket with the Schoology team on your behalf.

 

I recommend reviewing this article that might help you.

 

ParitoshT

Community Moderator 

 

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