Well, this is odd! The external credit requests cannot be archived until someone archives them. The non-approved external credit requests do get hidden after 14 days from the day it got submitted but we can look into this via case to investigate this deeper and resolve the issue. I recommend reaching out to the Professional Learning team through a support case as they can take a closer look at your setup by accessing your site and can troubleshoot this issue further. This article will walk you through the process of submitting a case.
