Access to submit helpdesk tickets

ernestin
Rookie

Access to submit helpdesk tickets

Good afternoon,

 

My school district's PowerSchool Administrator is on medical leave.  I'm filling in for her while she's out.  I have admin rights in PowerSchool.  However, I don't know how to submit helpdesk tickets and we have some issues for which I need to submit a ticket.  Can you tell me how I could go about getting access to do that?

 

Thanks!

3 Replies
NinaRi
Community Support Expert
Community Support Expert

Hello @ernestin,

 

Thank you for reaching out in the PowerSchool Community!  We created a case on your behalf. We will follow up with you in the case about your community support access. 

 


Nina R.
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ernestin
Rookie

No, I am still unable to submit PowerSchool helpdesk tickets for my LEA and I have not received any information on how that can be resolved.

NinaRi
Community Support Expert
Community Support Expert

Hello @ernestin,

 

We sent you a follow up email with your next steps.  Thank you! 


Nina R.
Did your issue get solved? Please remember to give Kudos and/or select Accept As Solution on the helpful posts to thank the author and to help others find the solution.