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ernestin

Access to submit helpdesk tickets

ernestin
Rookie
‎02-09-2022 02:06 PM
‎02-09-2022 02:06 PM

Access to submit helpdesk tickets

Good afternoon,

 

My school district's PowerSchool Administrator is on medical leave.  I'm filling in for her while she's out.  I have admin rights in PowerSchool.  However, I don't know how to submit helpdesk tickets and we have some issues for which I need to submit a ticket.  Can you tell me how I could go about getting access to do that?

 

Thanks!

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3 Replies
NinaRi
Community Support Expert
Community Support Expert
‎02-10-2022 07:14 AM
‎02-10-2022 07:14 AM

Hello @ernestin,

 

Thank you for reaching out in the PowerSchool Community!  We created a case on your behalf. We will follow up with you in the case about your community support access. 

 


Nina R.
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ernestin
Rookie
‎02-15-2022 06:18 AM
In response to NinaRi
‎02-15-2022 06:18 AM

No, I am still unable to submit PowerSchool helpdesk tickets for my LEA and I have not received any information on how that can be resolved.

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NinaRi
Community Support Expert
Community Support Expert
‎02-15-2022 10:58 AM
In response to ernestin
‎02-15-2022 10:58 AM

Hello @ernestin,

 

We sent you a follow up email with your next steps.  Thank you! 


Nina R.
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