Access Issues

[ryanf_hsd]

Attempted to access this link as well as other links and received error message that I did not have access to the information.

https://help.powerschool.com/t5/PowerSchool-SIS-Administrator/How-To-Setup-a-PowerSchool-Test-Server...

[Reshma]

Hi @ryanf_hsd,

Thank you for reaching out to PowerSchool Community!

Resources are accessible based on the role assigned by your school or district.  This article will provide the most common reasons you may receive a message that you do not have access to a resource: Hmm... Looks like you don't have access

I will be reaching out to you through a case to discuss this further.

[ryanf_hsd]

Hi Reshma,

I am still having issues accessing resources after making sure I have the Technical Contact role. Let me know what I need to do.

Thanks,
Francis

[NinaRi]

Hello @ryanf_hsd,

It can take up to 24 hours to access community resources after your Technical Contact role has been associated with your account.  Can you please check to see if you now able to access the link to the article?

[ryanf_hsd]

Hi Nina,

I am able to access the article now, but am unable to access any of the downloads referenced in the article. 

[NinaRi]

Hello @ryanf_hsd,

Are you trying to access all the download links on the article or only a few? We viewed the article links and those with the Technical Contact role should be able to access them. 

If you are getting an error message when trying to access those resources, can you please let us know the error message. This way we can take a closer look to try and pinpoint the root cause and work towards a resolution.

[ryanf_hsd]

Hi Nina,

I emailed business operations and it looks like I have access to the PowerSource side of things now, but no longer have access to the article.

[NinaRi]

Hello @ryanf_hsd,

We identified an issue with PowerSource downloads, however the issue has now been resolved. Therefore, you should now be able to access both the article and the download links. 

If you continue to experience difficulty with accessing the article and links, please let us know. This way we can schedule time with you to find an immediate solution. 

We apologize for any inconvenience this issue may have caused. Thank you for your patience while we worked to resolve this issue. 

[ryanf_hsd]

Thanks Nina,

Everything seems to be working now.