Access Issues

ryanf_hsd
Padawan

Access Issues

Attempted to access this link as well as other links and received error message that I did not have access to the information.

 

 

https://help.powerschool.com/t5/PowerSchool-SIS-Administrator/How-To-Setup-a-PowerSchool-Test-Server...

 

 

 

8 Replies
Reshma
Community Support Expert
Community Support Expert

Hi @ryanf_hsd,

 

Thank you for reaching out to PowerSchool Community!

 

Resources are accessible based on the role assigned by your school or district.  This article will provide the most common reasons you may receive a message that you do not have access to a resource: Hmm... Looks like you don't have access


I will be reaching out to you through a case to discuss this further.



Reshma
PowerSchool Community Support Expert

Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
ryanf_hsd
Padawan

Hi Reshma,

 

I am still having issues accessing resources after making sure I have the Technical Contact role. Let me know what I need to do.

 

Thanks,
Francis

NinaRi
Veteran

Hello @ryanf_hsd,

 

It can take up to 24 hours to access community resources after your Technical Contact role has been associated with your account.  Can you please check to see if you now able to access the link to the article?

 


Nina R.
Did your issue get solved? Please remember to give Kudos and/or select Accept As Solution on the helpful posts to thank the author and to help others find the solution.
ryanf_hsd
Padawan

Hi Nina,

 

I am able to access the article now, but am unable to access any of the downloads referenced in the article. 

NinaRi
Veteran

Hello @ryanf_hsd,

 

Are you trying to access all the download links on the article or only a few? We viewed the article links and those with the Technical Contact role should be able to access them. 

 

If you are getting an error message when trying to access those resources, can you please let us know the error message. This way we can take a closer look to try and pinpoint the root cause and work towards a resolution.

 

 


Nina R.
Did your issue get solved? Please remember to give Kudos and/or select Accept As Solution on the helpful posts to thank the author and to help others find the solution.
ryanf_hsd
Padawan

Hi Nina,

 

I emailed business operations and it looks like I have access to the PowerSource side of things now, but no longer have access to the article.

NinaRi
Veteran

Hello @ryanf_hsd,

 

We identified an issue with PowerSource downloads, however the issue has now been resolved. Therefore, you should now be able to access both the article and the download links. 

 

If you continue to experience difficulty with accessing the article and links, please let us know. This way we can schedule time with you to find an immediate solution. 

 

We apologize for any inconvenience this issue may have caused. Thank you for your patience while we worked to resolve this issue. 


Nina R.
Did your issue get solved? Please remember to give Kudos and/or select Accept As Solution on the helpful posts to thank the author and to help others find the solution.
ryanf_hsd
Padawan

Thanks Nina,

 

Everything seems to be working now.