Summary
If you receive a payment reminder after notifying PowerSchool of your decision not to renew a product or service, this article explains what to do next. Please note: you can not cancel a renewal once it has already been booked.
Question
Should I be concerned about a payment reminder after informing PowerSchool that I do not intend to renew?
Answer
No immediate action is needed if you've already informed PowerSchool of your decision not to renew. Once you notify the Accounts Receivable Team (who sends the invoice reminders), they will coordinate with the Customer Success Team to confirm your cancellation.
- Please note: you can not cancel a renewal once it has already been booked.
The Customer Success Team will then follow up with you for any additional details. After this process is completed, you will no longer receive invoice reminders related to the canceled product.
To contact Customer Success, use the PowerSchool Assistant. This is the best path to find answers and create a Success case to connect with the team. If you're already in the Assistant, continue the conversation and you will get an option to contact our Success team.
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