Summary
If you receive a payment reminder after notifying PowerSchool of your decision not to renew a product or service, this article explains what to do next. Please note: you can not cancel a renewal once it has already been booked.
Question
Should I be concerned about a payment reminder after informing PowerSchool that I do not intend to renew?
Answer
No immediate action is needed if you've already informed PowerSchool of your decision not to renew. Once you notify the Accounts Receivable Team (who sends the invoice reminders), they will coordinate with the Customer Success Team to confirm your cancellation.
- Please note: you can not cancel a renewal once it has already been booked.
The Customer Success Team will then follow up with you for any additional details. After this process is completed, you will no longer receive invoice reminders related to the canceled product.
If you're unsure how to contact your Customer Success Manager (CSM) or the Customer Success Team, log into the PowerSchool Community, navigate to the Customer Connect tab, and select Success (accessible to Technical Contacts only).
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