Q&A: How can I cancel my account and stop all renewals since our school has closed?

[#1]

Summary

The following article will explain how to cancel you account and stop all renewals after you school has closed.

Question

This article explains how to cancel your PowerSchool account and stop all renewals if your school has officially closed.

Answer

If your school has closed and you need to cancel your account and stop all active renewals, follow these steps:

1. Prepare a formal cancellation request on your school’s official letterhead.
2. Include a legal document that confirms the school’s closure.
3. Send both documents to the PowerSchool Customer Success team.

Once your request is reviewed and processed, you will receive an email confirmation. This confirmation indicates that all active products, services, and renewal contracts linked to your account have been successfully canceled.

If you're unsure how to contact the PowerSchool Customer Success team or your Customer Success Manager (CSM), log in to the PowerSchool Community, navigate to the Customer Connect tab, and select Success (accessible to Technical Contacts only).

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[#2]

Summary

The following article will explain how to cancel you account and stop all renewals after you school has closed.

Question

This article explains how to cancel your PowerSchool account and stop all renewals if your school has officially closed.

Answer

If your school has closed and you need to cancel your account and stop all active renewals, follow these steps:

1. Prepare a formal cancellation request on your school’s official letterhead.
2. Include a legal document that confirms the school’s closure.
3. Send both documents to the PowerSchool Customer Success team.

Once your request is reviewed and processed, you will receive an email confirmation. This confirmation indicates that all active products, services, and renewal contracts linked to your account have been successfully canceled.

If you're unsure how to contact the PowerSchool Customer Success team or your Customer Success Manager (CSM), log in to the PowerSchool Community, navigate to the Customer Connect tab, and select Success (accessible to Technical Contacts only).

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.

[#3]

Summary

The following article will explain how to cancel you account and stop all renewals after you school has closed.

Question

This article explains how to cancel your PowerSchool account and stop all renewals if your school has officially closed.

Answer

If your school has closed and you need to cancel your account and stop all active renewals, follow these steps:

1. Prepare a formal cancellation request on your school’s official letterhead.
2. Include a legal document that confirms the school’s closure.
3. Send both documents to the PowerSchool Customer Success team.

Once your request is reviewed and processed, you will receive an email confirmation. This confirmation indicates that all active products, services, and renewal contracts linked to your account have been successfully canceled.

If you're unsure how to contact the PowerSchool Customer Success team or your Customer Success Manager (CSM), log in to the PowerSchool Community, navigate to the Customer Connect tab, and select Success (accessible to Technical Contacts only).

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.