Update on PowerSchool COVID-19 Support and Continuity Plan

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Update on PowerSchool COVID-19 Support and Continuity Plan

Community Manager

Dear PowerSchool Community,


With growing concerns around COVID-19, and with UNESCO reporting more than 290 million students already being affected by school closures, we know this is a time of great uncertainty for all of us and our communities.


The PowerSchool team is monitoring the situation closely and is keeping the health and safety of our customers and employees a top priority while working to ensure every student continues to get access to the education they deserve. With this in mind, we wanted to proactively share with you the efforts that our Community is taking and assure you we are fully committed to supporting you over the coming weeks.


Our PowerSchool Community team and Support teams will continue to be available to you during this time. We will share updates through knowledge base articles, blog posts, and provide assistance through our discussion forums. We encourage you to engage with other educators to collaborate on best practices regarding distance learning and other topics.


When you need technical support, please chat with our Support teams through Launch Chat Support or create a case through our Case Portal. Please note that we have added information to our case form and chat form on how to share additional contact information with us to ensure we are able to reach you during school closures.


We would also like to emphasize that during this sensitive time, PowerSchool Support is committed to keeping your cases open to ensure we have obtained confirmation that your case has been resolved.


For more information surrounding the efforts and measures PowerSchool is taking regarding the ongoing evolution of COVID-19, please head to our PowerSchool Blog to learn about upcoming events and distance learning office hours on PowerSchool Performance Matters, PowerSchool Unified Classroom and Learning, and Schoology.


We want to assure you that our teams have been preparing and testing our business continuity plans and PowerSchool solutions and all supporting functions will continue to operate as usual. We remain completely committed to supporting the districts, schools, staff, and families we serve. We will continue to monitor the situation and will reassess our plans at the end of this period providing updates as they become necessary.


Thank you,

PowerSchool Community Team