We are excited to announce that the New PowerSchool Assistant is now live with our enhanced AI chat experience.
This easy, one-click support experience will empower you to
- Quickly find answers to frequently asked questions
- Easily connect with live support and submit cases
We hope you love this experience for its ease of use, accuracy, advanced search, and ability to connect with a live team member, all through one tool.
Accessing the PowerSchool Assistant
The PowerSchool assistant can be accessed on the SchoolMessenger Communicate, Groupcast, Presence, and CivicLive pages by clicking on the flowing chat bot on the right side of these pages.
We have created a video and the FAQs below to help with any questions you may have.
Video
FAQs
Q: What is the new PowerSchool Assistant?
A: The PowerSchool Assistant is our new AI-powered chat tool that will help you quickly find answers to frequently asked questions and easily connect you with a live support engineer for more complex topics.
Q: How can I access the new PowerSchool Assistant?
A: The PowerSchool Assistant AI and Live Chat tool is currently available SchoolMessenger Communicate, SchoolMessenger Groupcast, SchoolMessenger Presence, and SchoolMessenger CivicLive customers. If you are a School Messenger customer for one of these products, log in from your product via the help.powerschool.com link and navigate to the launch page to engage with this new feature.
Here are some resources to help you get started:
SSO for SchoolMessenger Communicate and Groupcast
SSO for SchoolMessenger Presence and CivicLive
Category Pages
If you're unable access the PowerSchool Assistant, please email us at businessoperations@powerschool.com.
Q: Will the PowerSchool Assistant be available for all my products?
A: Yes, we started by expanding to SchoolMessenger customers and later to all products in our community. As we have additional details, we will be sending out communications to customers with upcoming dates.
Q: Can I still use the old Launch Chat Support feature under the Support menu?
A: We have transitioned to our new, modern chat experience through our new chat feature for the above mentioned SchoolMessenger customers.
Q: Is there a cost to use this new feature?
A: This new AI powered PowerSchool Assistant is part of our new support experience, and it is free for all customers.
Q: Will the Support hours stay the same?
A: This new AI powered PowerSchool Assistant will be available 24/7. Transfer to live agent will be available during Support hours which are Mon-Fri 5am-5pm PT for SchoolMessenger customers.
Q: What do I do if I don’t see the new PowerSchool Assistant chat widget on my SchoolMessenger Communicate page?
- Browser settings
- Update Your Browser: Ensure you are using the latest version of your browser to access the latest features and security updates.
- Allow Pop-Ups: Enable pop-ups in your browser settings to ensure all features and notifications function correctly.
- If you're still unable to see the chat widget, please email us at businessoperations@powerschool.com.
Q: What is the best way to ask a question in the new chat feature?
A: As our new PowerSchool Assistant is powered by AI, it is best to keep questions brief and only ask one question at a time. For example, it is best to ask, “How do I reset my password?” and not “How do I reset my password and update my notifications?”
Q: What happens if I can’t find an answer to my question?
A: The PowerSchool Assistant will make several attempts to find the right answer to your question by pulling from the resources we have on our PowerSchool Community. However, if it is not able to find a helpful answer or understand your question, it will give you an opportunity to connect with a live support engineer.
Q: Will there be a case associated with my chat?
A: If your chat requires assistance from a live support engineer, a case will be created that you can access through our PowerSchool Community Case Portal.
