We’re excited to announce key updates to our AI chat tool that will make getting support faster, more efficient, and smarter than ever.
Starting in November, the updated chat experience will be available for:
- PowerSchool SIS Technical Contacts
- Parents, students, and applicants
- SchoolMessenger CMA, SchoolMessenger K12 Social, and SchoolMessenger PermissionClick
This follows the successful rollout for SchoolMessenger customers in August.If you’re using another product, don’t worry—these cool new features will be coming your way in the next few months!
What’s New
AI Assistant: Our advanced AI-powered assistant is available around the clock to provide quick, accurate answers. Whether guiding you through common issues or providing real-time updates on your cases, it’s designed to help you efficiently—anytime, anywhere.
Live Chat: When you need personalized assistance, you can now connect with a support team member directly in the chat window. No need to switch platforms—enjoy a seamless transition from AI assistance to live support, all in one place.
These updates will enhance your overall support experience, making it more streamlined and user-friendly. Get ready to enjoy faster and smarter solutions right at your fingertips.
Video for All Users
Check out our demo video specifically tailored for parents, students, and applicants. This video walks you through the new chat features and shows how to effectively access support.
Video for Technical Contacts and SSO-Enabled Users
School staff can view our demo video showcasing enhanced features for managing support inquiries, highlighting how to utilize the AI assistant and live chat for a more efficient experience.
Stay tuned as we continue to roll out these enhancements across all products in the coming months!
