Summary
This article explains how to update the contact information associated with your PowerSchool account.
Question
How do I change the contact information for my account?
Answer
Technical Contacts can view and manage their current contact list by logging into the PowerSchool Community, navigating to the Customer Connect tab, selecting Support, and accessing the Manage Technical Contacts section. From there, you can view your allotted Technical Contact count and make updates as needed. To update other contact types—such as Billing Contacts—please reach out to your Customer Success Manager (CSM). When submitting a request, be sure to include the following details for any new or updated contacts:
- Full name
- Job title
- Email address
- Phone number
To contact your CSM or the Customer Success Team, log into the PowerSchool Community, navigate to the Customer Connect tab, and select Success (accessible to Technical Contacts only).
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