How to: Modify Account Details

[#1]

How can I add a new school to my existing list?

Please provide your Customer Success Manager with the details of the new school, including the name, billing/shipping address, email, enrollment count, and website address. Your CSM will handle this internally by submitting a request to the appropriate team, and you will be notified once the new school account has been added to your existing account.

We want vendor form to be filled and signed by PS. Who can work on this and what are the next steps?

Please share the vendor form to your Renewals Manager. The Renewals Manager will check internally with our Legal team for the requirements and signature. Once the Renewals Manager has an update from Legal team. They will share the updated vendor form to you. Please note that the estimated time to get this done can be informed by your Renewals Manager.

I need name of the school changed as per the latest details. What is the process?

Please provide your Customer Success Manager with the most recent documents showing the updated school name that has replaced the previous one. Your CSM will handle this internally by submitting a request to our Legals team, and you will be notified once your New School Name is updated in your existing School account.

How many technical contacts can be added for my PowerSchool products?

The number of Technical Contacts is as follows -
eFinance Plus = 6
Atrieve = 8
SIS = 4
Student Programs = 4
Hoonuit = 3

What is End of life email that I received?

"End of Life" (EOL) refers to the point at which a product or service is no longer supported or maintained. This typically means:

1. No Further Updates: The product will not receive updates, including security patches or new features.
2. No Support: Technical support and customer service for the product are no longer available.
3. Discontinuation: The product is officially discontinued, and users are encouraged to transition to newer solutions or versions.

End of Life notifications are usually provided well in advance to allow customers to plan and migrate to alternative solutions.

How can I get access to Whistic account?

Please reach out to your Customer Success Manager and they will assist you with the Whistic profile.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.

[#2]

How can I add a new school to my existing list?

Please provide your Customer Success Manager with the details of the new school, including the name, billing/shipping address, email, enrollment count, and website address. Your CSM will handle this internally by submitting a request to the appropriate team, and you will be notified once the new school account has been added to your existing account.

We want vendor form to be filled and signed by PS. Who can work on this and what are the next steps?

Please share the vendor form to your Renewals Manager. The Renewals Manager will check internally with our Legal team for the requirements and signature. Once the Renewals Manager has an update from Legal team. They will share the updated vendor form to you. Please note that the estimated time to get this done can be informed by your Renewals Manager.

I need name of the school changed as per the latest details. What is the process?

Please provide your Customer Success Manager with the most recent documents showing the updated school name that has replaced the previous one. Your CSM will handle this internally by submitting a request to our Legals team, and you will be notified once your New School Name is updated in your existing School account.

How many technical contacts can be added for my PowerSchool products?

The number of Technical Contacts is as follows -
eFinance Plus = 6
Atrieve = 8
SIS = 4
Student Programs = 4
Hoonuit = 3

What is End of life email that I received?

"End of Life" (EOL) refers to the point at which a product or service is no longer supported or maintained. This typically means:

1. No Further Updates: The product will not receive updates, including security patches or new features.
2. No Support: Technical support and customer service for the product are no longer available.
3. Discontinuation: The product is officially discontinued, and users are encouraged to transition to newer solutions or versions.

End of Life notifications are usually provided well in advance to allow customers to plan and migrate to alternative solutions.

How can I get access to Whistic account?

Please reach out to your Customer Success Manager and they will assist you with the Whistic profile.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.

[#3]

How can I add a new school to my existing list?

Please provide your Customer Success Manager with the details of the new school, including the name, billing/shipping address, email, enrollment count, and website address. Your CSM will handle this internally by submitting a request to the appropriate team, and you will be notified once the new school account has been added to your existing account.

We want vendor form to be filled and signed by PS. Who can work on this and what are the next steps?

Please share the vendor form to your Renewals Manager. The Renewals Manager will check internally with our Legal team for the requirements and signature. Once the Renewals Manager has an update from Legal team. They will share the updated vendor form to you. Please note that the estimated time to get this done can be informed by your Renewals Manager.

I need name of the school changed as per the latest details. What is the process?

Please provide your Customer Success Manager with the most recent documents showing the updated school name that has replaced the previous one. Your CSM will handle this internally by submitting a request to our Legals team, and you will be notified once your New School Name is updated in your existing School account.

How many technical contacts can be added for my PowerSchool products?

The number of Technical Contacts is as follows -
eFinance Plus = 6
Atrieve = 8
SIS = 4
Student Programs = 4
Hoonuit = 3

What is End of life email that I received?

"End of Life" (EOL) refers to the point at which a product or service is no longer supported or maintained. This typically means:

1. No Further Updates: The product will not receive updates, including security patches or new features.
2. No Support: Technical support and customer service for the product are no longer available.
3. Discontinuation: The product is officially discontinued, and users are encouraged to transition to newer solutions or versions.

End of Life notifications are usually provided well in advance to allow customers to plan and migrate to alternative solutions.

How can I get access to Whistic account?

Please reach out to your Customer Success Manager and they will assist you with the Whistic profile.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.