How-To: Recover my Username and/or Password


How do I recover my username and/or password?



If you can’t remember your username or password, please read the following carefully.


On the login page, click “Having trouble logging in” and enter your current email address. This takes a few seconds, so be patient. Three things can happen after entering your current email address:



Option 1

We find an account based on your current email address, and security questions are set up. If so, you’ll be prompted to answer the security questions, create a new password and be taken directly into your account. Passwords need to be 8 characters long and are case sensitive.




Option 2

We find your account but security questions are not yet set up. You’ll be instructed to select an account and click “Send Recovery Email.” An email with recovery instructions will be sent to your email.




Option 3

You no longer have access to the email associated with the account, so we don’t find any account. You’ll be asked to click the Send Recovery Email, but when you click it, you get this error:


A problem has occurred!

The e-mail address does not match an existing user. Please check your e-mail address and try again. If you still need assistance, please Contact the Unified Talent Support.

Please allow up to 48 business hours for password reset requests.



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Help!  What do I do?

Hi @cpack6

Would you please elaborate on the issue that you are facing, so that we can better assist you?

I am at step three and am not able to apply. It won't find my email and I have never used this site. Any way someone can help so I can apply for this position.

Hi @freemantaylor1213


 We see that you have been working with the PowerSchool Support Team and the Account recovery link has been shared with you to resolve the issue.


Please let us know if you are still facing any issues or need any further assistance.


The e-mail address does not match an existing user. Please check your e-mail address and try again. If you still need assistance, please click   here  to access our external support site.

Please go  and try again.


kindly please help me on this i cant apply for the job


If I try to reset my password it says my email address isn't valid. If I try to create a new account then it says there's already an application with my unique number.  I just need to be able to reset my password so I can apply for a job.

I have the same trouble like this 


Hi @temillerjr80 @JesecarT 


I understand that the e-mail you're trying to use to recover your account is being flagged as non-existent while an application already exists with your details. I suggest that you check your e-mail address and make sure that it is the same one that you previously used to create that account.

If you continue to face that issue you,  I recommend connecting with our Unified Talent Support team to request your information.  You can connect with the team using this direct link.



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Last update:
‎09-08-2022 02:14 AM
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