If you have an applicant trying to apply for a job and getting an error message like, “An error has occurred that prevents this portion of your profile from being saved at this time, or you have logged out of the system. Please login again and try your task again” This means one of three ways they are signing in wrong. Please see examples below.
Example and explanation of the three options.
When they hit ‘Apply’ for a job, it asks them to sign in 1 of 3 ways:
A)I am a new applicant. (They would use this option to sign in if they have never applied at this district before using Hire. Even if they applied 4,5,10 years ago they will need to start new depending on if they have profile in the application manager)
B) Ialready have a Hire account with XYZ School. (If they have applied before your district and you can find their profile in application manager under ALL tab. If you can not see them in there, they would need to hit the first option New Applicant)
C)I want to transfer my account. (If they worked\applied for a different district that also uses Hire\Applicant tracking they can use this option. If they are using this option and it is giving an error, they would more than likely need to use the ‘New applicant’ option. Meaning their district does not use the same Hire site to transfer their information over)
If they are still getting an error after trying a new way of signing in they can call the Applicant support direct line at 1-877-974-7437!